Return & Replacement Policy

Contact us within 48 hours of delivery for damaged, dead-on-arrival, missing or incorrect items. Send the order reference, the line and quantity affected, and clear photographs of the outer carton, the item and the packing.

Items that fail in normal use within the manufacturer’s stated warranty period are replaced or credited as agreed in the quotation. Bring the item with its original packing and, where applicable, the warranty card or barcode.

We cannot accept returns of opened or installed items, consumables such as adhesives and cleaners once used, items damaged by the customer, or items ordered against a model compatibility confirmation that the buyer approved. Physical variations in finish, shade or packaging artwork between production batches are not treated as defects.

Depending on the value and urgency, we resolve claims as a replacement item, a credit note against your next order, or a refund where the item is genuinely unmerchantable. We confirm the route before dispatching anything.

Items that were imported or specially ordered against your specific requirement may not be returnable unless faulty. This is always stated in the quotation before you confirm.

Send the details on the contact page, or message us on WhatsApp with your order reference and photographs. We will confirm the next step as soon as we have reviewed it during business hours.