Shipping & Delivery

Orders ready for collection are packed at the shop and held for pickup during business hours. Bring your order reference. We will show you the carton before it leaves so a shortage can be raised on the spot.

For other cities we pack to a carton size suited to the courier and hand the parcel to the transport partner. Transit time typically ranges from 2 to 7 working days depending on the destination, and is stated in your quotation along with the shipping charge.

Wholesale items are packed in master cartons where available, with protective material around fragile parts and cables. Labelled outer cartons carry your order reference and the buyer’s name.

Count the cartons, check for visible damage before signing, and photograph any damage while the carton is still with the delivery agent. Report shortages or transit damage within 48 hours with photographs so we can raise a claim for you.

Some PIN codes are served on a slower route or may be unavailable for a particular courier. We tell you before dispatch if your address falls in that category, and quote an alternative such as a transport hub pickup point.

Where the courier provides tracking, we share it as soon as we receive it. For larger consignments sent by transport, we update you by phone at dispatch and on arrival.